FAQ - Carol Hopke Photography, LLC

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Below are some topics that clients have had questions on. If you can't find the answer to your question here, please contact me directly at info@carolhopkephotography.com

What type of camera and lenses do I have:

Mid 2023, I upgraded to a mirrorless body from a Canon 6D Mark II.

My current gear: Canon R6 and Canon R7 Mirrorless

I use the following lenses:

RF24-105mm F4 L IS USM (for the R7)
RF-S18-150mm F3.5-6.3 IS STM (for the R6)
RF100mm F2.8 L Macro IS USM (with both bodies)
RF100-400mm F5.6-8 IS USM (with both bodies)
RF50mm F1.8 STM (with both bodies)

Image Printing and order processing:

Items will be printed and fulfilled through Richmond Photo Lab.

Shipping

Shipping:

Shipping fees from Mpix are flat and stay the same whether you are ordering one small print or a number of large heavy items. No order minimums are required.

The following shipping options are available:

Shipping within the USA:

Standard Shipping (4-8 business days) is $4.25 and available for orders of 50 prints or less that contain print sizes 5x7, 5x5, 4x6, 4x5 and/or 3.5x5. Standard Shipping is also available for orders of 15 prints or less containing Magazine Covers, Memory Mates, and print sizes 8x10, 8x8, 6x9, 5x7, 5x5, 4x6, 4x5, 3.5x5 and/or wallets. Boutique Packaging is not available with Standard Shipping.
Priority Shipping (2-5 business days) is $8.25
Overnight Shipping (Mon-Fri, no Sat/Sun Delivery) is $14.25
Expedited Signature Required (Mon-Fri, no Sat/Sun Delivery) is $16.25. Orders $500 or larger automatically ship via Expedited Signature Required.
Shipping times will vary by location. Please allow additional time during the holidays.
Orders 20" x 30" and larger will ship via UPS 2nd day service.
Overnight shipping is required for all prints that are framed with glass.

Shipping to Canada:

International Standard (Shipping times vary by destination) is $5.30 for orders with 50 prints or less in print sizes equal to or smaller than 5x7
International Priority (6-10 business days) is $16.25
Additional carrier fees, duty and taxes may be applied to some international shipments.
Shipping times will vary on location. Please allow additional time during the holidays.

Unfortunately, Mpix is unable to ship outside of the USA and Canada. Please contact info@carolhopkephotography directly for items to be shipped outside of the USA and Canada.

REFUND POLICY

Refund Policy and Privacy Policy:

It goes without saying, but I will say it anyway, I want customers to be 100% satisfied with the products they ordered. If you have any issues that are not resolved with the refund policy listed below, please contact me directly at chopke@carolhopkephotography

Refund Policy: This pertains to orders of Partner Vendor Fulfilled products. Our goal is 100% customer satisfaction. If you are not happy with the quality of your printed order, contact us within 30 days and we will reprint it free of charge.

We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure. In addition, please preview your images to ensure that all customizable features are to your liking before placing the order. These features include spelling, grammar, positioning of text, orientation/cropping of images and other services such as paper choice and finish options.

Note about Mpix orders: orders for Mpix submitted with the 'no color corrections' option checked are not eligible for reprinting due to color issues.

To request a refund, please contact <INSERT CONTACT> and provide the following:

· Order number

· Item description

· Brief explanation as to why you would like a refund